When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely.
Unfortunately once the package is picked up by USPS, we only see what is available in the tracking information. It's in the hands of USPS and they should be able to help you locate it. As the addressee, you are required to be the one to contact them. It is no longer legally our property after it is in transit so the USPS will not work with us.
If you receive the delivery email but have not received your package, here's what we suggest:
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 3-5 business days, as the package could have been marked as delivered by mistake, and should arrive with the next few days.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. Our team cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
- Contact us for additional assistance. Our team cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
We also recommend going to MissingMail.USPS.com to report the incident in order to receive a case number so that we can look into the matter further if you reach out to us. Alternatively, you can contact USPS customer care at 1-(800) 275-8777.