As orders are shipped from the United States, you may be required to pay customs fees. Customs fees will be charged upon the package reaching the destination country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
You as the customer are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order displayed at checkout does not include any additional duties or taxes. The carrier will inform you of any additional charges if required.
Adegen cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Adegen, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.